Shipping & Delivery Policy
- Orders are dispatched between 5-7 working days and they are delivered in 3-4 days of shipping.
- All custom-made orders are dispatched between 7-14 working days and they are delivered in 3-4 days of shipping.
- Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
- Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
- The order status can also be tracked on 28 Moons website
- We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.
- We offer free shipping for all domestic orders.
- The deliveries are dispatched to the shipping address recorded at checkout.
- All orders are processed from our studio in Greenpark Extension, New Delhi.
- *Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.
- For international orders, Flat fee of USD30 is charged.
- Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
- Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
- Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
- Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.